Join David Ferguson, Underwriting & Claims Development Manager and Paul Blyth, Head of Underwriting & Claims Proposition as they take Phil Cleverley, Chief Underwriter through a journey of reflections on his underwriting career which started in 1977 and now draws to a close in May 2026 after more than 48 years in the industry. Listen to Phil reflect on the start of his career, how he developed a joy for learning and how underwriting has changed and improved to benefit customers. Phil also talks about the valuable contribution the industry has made to improving standards, his greatest achievement, the value of underwriting in terms of business strategy and how technology is evolving to deliver good customer outcomes before closing out with how he’ll spend time in retirement.